At Workplace Cleaning Solutions Commercial Cleaning we have a robust process in place to cover any absences from your cleaner.

There 2 types of absences, expected and unexpected.

Expected absence will be when your cleaner has prearranged time away from work to take holiday, attend a family commitment or for other personal reasons.

In the event of an expected absence, the cleaner will notify both you (or the person in your business they have been assigned to communicate with) & your local Workplace Cleaning Solutions branch account manager.

On receipt of this notification, you will be given 2 options by your local branch

• The option for your business not to be cleaned for the duration of the expected absence
• The option for your business to have another cleaner cover those hours for the duration of the expected absence

Typically, most businesses will opt for another cleaner to cover the expected absence. However, the choice will be yours depending on what you think is the best option for your business.

In the event of an unexpected absence, this might be a family emergency or sudden illness then you will be notified by the cleaner & also your local Workplace Cleaning Solutions branch account manager.

Your business will be given 2 options in the event of an unexpected absence

• The option for your business not to be cleaned for the duration of the unexpected absence
• The option for your business to have another cleaner cover those hours for the duration of the unexpected absence

Because of the time-sensitive nature of the unexpected absence, there is insufficient time to arrange for a cleaner to cover the specific hours normally cleaned, then your local Workplace Cleaning Solutions account manager will arrange for the missed cleaning hours to be made up at a convenient time for your business.

We make sure that we work quickly & efficiently to find the best cover solution in the event of either an expected or unexpected absence so your business maintains the high quality of cleaning you anticipate from your local Workplace Cleaning Solutions Branch.

A dedicated WPCS Account Manager is waiting to answer all your questions; click here to connect with your local branch