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What happens if I need to change what the cleaners are doing?
Your dedicated Workplace Cleaning Solutions Account Manager at your Local Branch will collaborate with you to create a clear cleaning plan called a schedule of work.
The cleaning plan will give your cleaner or cleaning team instructions and guidelines on what cleaning tasks need to be done on your business premises in accordance with your desired outcome.
The cleaning plan is there so it is clear how much time your cleaner or cleaning team need to assign to each area of your business premises so it is cleaned properly. There could be occasions when you need to make a change to the cleaning plan, this can be done in 2 ways depending on the scope of work that needs to be changed
- Minor, one-off change to the scope of work
If you have a minor, one-off change to the scope of work, for example, some extra washing up has been created due to a business meeting. You simply email or call your local Workplace Cleaning Solutions branch to inform them of the additional task required. Your account manager will then work out whether this requires extra time or a task swap. Once this has been agreed, your account manager will communicate your instructions to the cleaner or cleaning team.
- More involved change to the scope of work
If your business needs a more involved change to the scope of work, then your local Workplace Cleaning Solutions branch will work with you to go through the changes, how those changes will impact the hours your business needs to accommodate those changes, timescales for making the changes your business needs and then communicate with your cleaner or cleaning team to implement the changes. Your cleaning plan will be updated on the schedule of work so both your business and the cleaners or cleaning team have everything agreed and in writing. Once the changes are in place, your Workplace Cleaning Solutions Account Manager will follow up to check the changes have been carried out in accordance with your expectations.
A dedicated WPCS Account Manager is waiting to answer all your questions; click here to connect with your local branch.